We ship our products by Post-AT.
By completing the purchase and shipping, the terms and conditions of Post-AT for delivery are accepted. These can be viewed directly at Post Austria.
The shipping cost calculation is only available if you have items in your shopping cart.
We ship to the following countries:
Delivery to Austria:
Standard shipping: €3.90
Free shipping when purchasing a second product
Delivery to Germany:
Standard shipping: €3.90
Free shipping when purchasing a second product
Delivery to France:
Standard shipping: €3.90
Free shipping when purchasing a second product
Delivery to Italy:
Standard shipping: €3.90
Free shipping when purchasing a second product
Delivery to the Netherlands:
Standard shipping: €3.90
Free shipping when purchasing a second product
Delivery to Belgium:
Standard shipping: €3.90
Free shipping when purchasing a second product
Delivery to Luxembourg:
Standard shipping: €3.90
Free shipping when purchasing a second product
Delivery to Slovenia:
Standard shipping: €3.90
Free shipping when purchasing a second product
Delivery to Slovakia:
Standard shipping: €3.90
Free shipping when purchasing a second product
Delivery to the Czech Republic:
Standard shipping: Kč 100,00 CZK
Free shipping when purchasing a second product
Delivery to the Hungary:
Standard shipping: Ft 1 500,00
Free shipping when purchasing a second product
Delivery to Romania:
Standard shipping: L 22,90 RON
Free shipping when buying a second product
If you have any questions about shipping, please send us an email. We are happy to help.
Shipment Tracking
As soon as your order has been shipped, you will receive a shipping confirmation by email. With the included tracking number, you can track your shipment on the Post's website after dispatch.
Non-Pickup / Non-Acceptance
Please note that if the package is returned due to non-pickup/non-acceptance, Post Austria will charge a return fee again. We reserve the right to charge the buyer for the incurred return shipping costs.
Transport Damage
If you notice any obvious damage to the product upon receiving your order, please contact us immediately.
Unless a different period is specified in the item description, the delivery of the goods takes place within the times shown below after order confirmation (in case of agreed advance payment, on the day following your payment receipt).
The delivery of goods to Austria, Germany, France, Italy, the Netherlands, Belgium, Luxembourg, Slovenia, Slovakia, and the Czech Republic takes place within 2-3 working days.
Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will ship the goods in a joint shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time you have ordered. Shipping is provided from Austria.
Return Policies
We accept returns within 60 days of receiving your order.
Please ensure that items are returned unused, undamaged, and in their original packaging.
Return Process
Returns must be borne and shipped by the customer. We do not provide a return label.
Refund
Upon receipt and inspection of your returned items, we will refund the purchase price of the respective product. The refund will be made to the original method of payment.
Please send returns to the following address:
ArtemiCure / PhytoCureXL - EU Office
Lainzer Straße 167/3/4
A-1130 – Vienna
Austria
Damaged or Defective Items
If you have received damaged or defective items, please contact our customer service immediately. We will find a satisfactory solution for you."